Last updated: 4 October 2026
1. The short version
Try it free, with no card. If you buy a paid plan and it is not right for you, ask within 14 days of your first payment and we will refund that payment in full, no questions asked. After that you can cancel at any time, and you keep what you have paid for until the end of the period.
This policy applies to subscriptions bought for AxisFinancial. It forms part of our Terms of Service.
2. The Free plan
The Free plan costs nothing, lasts as long as you want it, and needs no card. There is nothing to refund. We encourage you to use it with your real data first to see whether AxisFinancial fits the way you work before you pay for anything.
3. 14-day money-back guarantee
- When you pay for a paid plan for the first time, you may ask for a full refund within 14 days of the date of that payment, for any reason.
- This applies to monthly and yearly plans alike, and once per customer. If you cancel and come back later, the guarantee does not start again.
- When a refund is granted, your workspace moves to the Free plan. If it exceeds the Free plan's limits (one project, one user), it becomes read-only until you reduce it or choose a paid plan again. Nothing is deleted, and you can still download a full backup.
4. After the first 14 days
| Situation | What happens |
|---|
| You cancel a monthly plan | The plan stays active until the end of the month you have already paid for, then does not renew. No part of that month is refunded. |
| You cancel a yearly plan | The plan stays active until the end of the year you have paid for, then does not renew. We do not refund unused months, except in the cases below. |
| You move to a cheaper plan | The change applies from your next billing date. We do not refund the difference for the current period. |
| You move to a bigger plan | You pay the difference for the rest of the current period, worked out by the payment provider at checkout. |
| Renewal you forgot to cancel | If you tell us within 7 days of a renewal payment, and have not used the workspace in that period, we will refund it. We would rather give you the money back than keep a payment you did not want. |
5. When we will refund you outside the guarantee
- We charged you by mistake: a duplicate payment, a wrong amount, or a charge after you had cancelled in time. We refund it in full.
- The Service was unavailable or materially broken for a long period and we could not fix it within a reasonable time after you told us. We will refund or credit the affected period.
- We end the Service or your plan (other than for your breach). We refund the unused part of any prepaid period.
- The law gives you a right to a refund that we cannot lawfully exclude.
6. When we do not refund
- Requests after the periods above, for periods already used, or because you no longer need the Service or forgot to cancel.
- Where your workspace was suspended or closed because of a breach of the Terms, such as misuse or unlawful activity.
- Taxes that have been paid to a tax authority, where the payment provider is not able to recover them.
- Bank charges, card fees or exchange-rate differences charged by your own bank or card issuer.
7. How to ask for a refund
- Write to info@unicornaxis.com from the email address on your workspace, or use the contact page.
- Give your company or workspace name, the date and amount of the payment, and, if you like, a line on why. The reason helps us improve, but you do not need one for a refund inside the 14 days.
- We will reply within 2 business days to confirm.
You do not need to do anything in the application to request a refund. Please do not simply dispute the payment with your bank first, as that can delay things; if we have not been able to help, you are of course free to contact your bank.
8. How the money comes back
- Card payments are processed by our payment provider, Paddle. Refunds are returned to the original payment method, in the original currency. Paddle usually completes them within a few days, but your bank may take 5 to 10 business days to show the refund on your statement.
- If you paid by bank transfer against one of our invoices, we refund by transfer to the account that paid, which may take up to 10 business days after we confirm.
- Taxes that were charged on the payment are refunded with it.
- We will email you when the refund has been issued.
9. Your data after a refund or cancellation
Asking for a refund or cancelling does not delete anything by itself. Your workspace stays available, subject to the Free plan's limits, and an Administrator can download a full backup at any time from the Backup screen. If you ask us to close the workspace, we keep its data for 30 days so that you can change your mind, then delete it, as explained in the Privacy Notice.
10. Changes and contact
We may change this policy; a change never reduces the rights of a customer for a payment already made. The date at the top shows when it was last updated.
Questions: info@unicornaxis.com, or Unicorn Axis, Karachi, Pakistan.